Compliance

We are here to help.

While most issues between client and clinician can be addressed directly, some situations could require escalation. In compliance with the State of Texas requirements, we provide information below to assist your pursuit of a report, if you should find yourself in such a situation.

Request your Records

We are required to retain your records for 7 years after treatment, or 5 years after a former child client has turned 18. If needed, records can be requested via the client portal.  

You may also contact us to assist with the records request via phone 214-785-0086 or by email hello@steady-healing.com

License Violation Concerns

If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board. This information was provided in your consent for services, including information of who to contact if you are a client seen virtually in Florida, Louisiana, or Virginia.

For Texas clients:

Click here to access the Texas State Board of Social Worker Examiners Rules.

Texas Behavioral Health Executive Council-1801 Congress Ave., Ste. 7.300, Austin, Texas 78701, (512) 305-7700 Investigations/Complaints 24-hour, toll-free system- (800) 821-3205, Online: https://bhec.texas.gov/contact-us/ 

Business Violation Concerns

If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint. Click here to learn more about your consumer rights.

https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/